• Front Desk Concierge

    Hamlet at Chagrin Falls
    Job Description
    Shifts:  7:00am-3:00pm, 3:00pm-11:00pm, rotating weekends & holidays required
    PRN (as needed) 11:00pm-7:00am
    • Greet and assist residents and visitors in a polished, professional, discrete manner. Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
    • Accommodate resident requests for assistance - referring to other staff as necessary.
    • Provide marketing information to visitors.
    • Assist Activities and Transportation Departments with program / event reservations; collect program / event fees; maintain accurate records.
    • Maintain and regularly update database of resident general information and update/distribute resident phone list. Handle other clerical duties as assigned.
    • Enter maintenance work order requests into computer software
    • Assist in data entry and word documents.
    • Support other departments as needed to ensure high quality resident service.
    • Other duties as assigned or requested by Supervisor.
    The ideal candidate will have the following:
    • High school diploma or GED equivalent required
    • At least one (1) year of related work experience in customer service required.
    • Prior work experience preferably in the long-term care, hospitality industry, or related office environment preferred.
    • Must have good interpersonal skills, organized, proficient in Microsoft Office products and email, effective verbal communication skills, courteous, professional, good listener, experience supporting a busy office, comfortable multi-tasking, able to work independently. Must physically be able to lift up to 25 pounds unassisted..
    Job Seeker Friends! If this job isn’t for you, perhaps you know someone who would be a perfect fit, send them this link. Thanks!

    Hired candidates will be required to successfully complete a criminal background check, valid references, pre-employment drug test, physical and proof of employment eligibility.
    Contact Information
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