• Front Desk Concierge

    Hamlet at Chagrin Falls
    Job Description
    Shifts:  7:00am-3:00pm, 3:00pm-11:00pm, rotating weekends & holidays required
    PRN (as needed) 11:00pm-7:00am
    • Greet and assist residents and visitors in a polished, professional, discrete manner. Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
    • Accommodate resident requests for assistance - referring to other staff as necessary.
    • Provide marketing information to visitors.
    • Assist Activities and Transportation Departments with program / event reservations; collect program / event fees; maintain accurate records.
    • Maintain and regularly update database of resident general information and update/distribute resident phone list. Handle other clerical duties as assigned.
    • Enter maintenance work order requests into computer software
    • Assist in data entry and word documents.
    • Support other departments as needed to ensure high quality resident service.
    • Other duties as assigned or requested by Supervisor.
    The ideal candidate will have the following:
    • High school diploma or GED equivalent required
    • At least one (1) year of related work experience in customer service required.
    • Prior work experience preferably in the long-term care, hospitality industry, or related office environment preferred.
    • Must have good interpersonal skills, organized, proficient in Microsoft Office products and email, effective verbal communication skills, courteous, professional, good listener, experience supporting a busy office, comfortable multi-tasking, able to work independently. Must physically be able to lift up to 25 pounds unassisted..
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    Hired candidates will be required to successfully complete a criminal background check, valid references, pre-employment drug test, physical and proof of employment eligibility.
    EOE.
     
    Contact Information
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