Front Desk Receptionist

The Club at Hillbrook in Chagrin Falls is looking for a front desk/office receptionist. The right candidate would be outgoing, friendly and professional.

Responsibilities:

· Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages

· Serve as the face of the company, greeting members and guests entering the building, answering any questions, providing directions, and alerting staff when someone is there to meet or visit them

· Maintain the reception area, keeping it clean and free of clutter

· Take dining reservations and enter them into the POS

· Take overnight guest reservations and enter into the reservation system

· Welcome and check-in overnight guests, this includes collecting payment via credit card upon check-in, making dining reservations, helping with luggage, getting ice, showing guests to their assigned rooms, etc

· Remain calm and professional in stressful situations

· Respond to members and guest needs, special requests, and complaints in a friendly, timely manner; alert the appropriate manager if questions or issues should arise that you may not be able to answer or help with

· Dress in professional attire at all times

· Perform misc. tasks as assigned by the manager

Requirements:

· Excellent communication skills, customer service, and phone experience

· Be well-spoken, clear, and patient with all interaction on the phone and face to face

· A positive, outgoing, and friendly personality

· Willingness and availability to work weekends and some holidays

· Strong organizational skills and detail orientation

· Ability to work independently

· Reliable daily transportation

Part time 15-30 hours a week

Daytime, afternoon/evening and weekend shifts

Pay commensurate on experience